Privacy Policy

This Privacy Policy explains how Paycorp Limited (“PAYEER”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our website, mobile applications, and services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

• Personal identifiers: name, email address, phone number, date of birth, government-issued ID.
• Financial data: wallet addresses, transaction history, payment card details (processed by PCI-DSS compliant providers).
• Technical data: IP address, device identifiers, browser type, operating system, and usage logs.
• Communication data: messages you send to our support team, survey responses, and feedback.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Services;
• Process transactions and send related notifications;
• Verify your identity and comply with AML/KYC obligations;
• Detect, prevent, and address fraud, security, or technical issues;
• Communicate with you about updates, promotions, and support;
• Comply with applicable legal and regulatory requirements.

3. Legal Bases for Processing

Where required by law, we process personal data based on: (a) your consent; (b) performance of a contract; (c) compliance with legal obligations; and (d) our legitimate interests in operating and securing the Services.

4. Sharing and Disclosure

We do not sell your personal data. We may share information with:

• Service providers (hosting, analytics, payment processors, KYC vendors);
• Regulators, law enforcement, and courts when legally required;
• Professional advisers (auditors, lawyers) under confidentiality obligations;
• Successors in the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, typically for the duration of your account plus a minimum of 5 years to comply with financial regulations.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or port your data, and to object to certain processing. To exercise these rights, contact us at payeer.notreply@gmail.com.

7. Security

We implement industry-standard technical and organizational measures, including encryption, 2FA, and access controls. However, no method of transmission over the Internet is 100% secure.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing. You can manage cookie preferences in your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries outside your residence. We rely on appropriate safeguards such as standard contractual clauses.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the Services.

11. Contact Us

If you have questions about this Privacy Policy, please contact our Data Protection Officer at payeer.notreply@gmail.com or via Telegram @payeerhelp.